Help Center

Answers to common questions about exporting, credits, membership and features.

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Where features are, how credits work, what Pro includes — instant answers to common questions. Refunds and account deletion go to a human via a ticket.

Export & Download

Export succeeded but the file is nowhere on your phone?

Why exported PDFs "disappear" when the site is opened inside another app, and three ways to get your file.

Where is Export history? How long are files kept?

Re-download past PDF exports, regenerate failed ones, and understand the retention rules.

What's the difference between Word and PDF export?

Layout differences, credit rules and when to use each format.

Account & Credits

How are AI credits and export credits counted?

Free allowances, Pro plan credits, referral rewards and expiry rules.

Not receiving the sign-in code email?

Steps to fix missing verification emails, plus Google sign-in and the fallback help channel.

Invite friends: what you both get

Invite code and link, rewards for you and your friend, the milestone bonuses, and what counts as a valid invite.

Membership & Billing

Payment failed or the checkout won't open?

Fixing checkout problems and what to do when a successful payment hasn't activated Pro.

Membership renewal, cancellation and expiry

How auto-renewal works, how to cancel, and what happens to your data and credits when Pro ends.

Refunds and cancellations

The 14-day money-back guarantee, how to cancel a subscription, how to request a refund and when the money arrives.

Feature Guides

How to use the application tracker

Manage your job hunt on a kanban board — status columns, timeline events and mock-interview linkage.

Where is everything? Templates, colors, section names, export, sharing, account

Where each button lives in the editor and on the dashboard, sorted by what you want to do, for desktop and phone.

How do I switch templates without losing my content?

Switching inside the editor only changes the layout; entering from the template gallery starts a new resume, and "Replace" overwrites the old one.

How mock interviews work and what they cost

Starting a session, difficulty and depth, the evaluation report, and how interview sessions are counted.

Resume check and JD Match: how they work and what they cost

The rule-based check is free and unlimited; the AI deep read and JD Match are Pro features that use AI credits.

Free cover letter generator: how it works

Generate a tailored cover letter from your resume and the job description without an account; daily limits and what to check before sending.

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