Help Center

Export succeeded but the file is nowhere on your phone?

Why exported PDFs "disappear" when the site is opened inside another app, and three ways to get your file.

Where is Export history? How long are files kept?

Re-download past PDF exports, regenerate failed ones, and understand the retention rules.

What's the difference between Word and PDF export?

Layout differences, credit rules and when to use each format.

How are AI credits and export credits counted?

Free allowances, Pro plan credits, referral rewards and expiry rules.

Not receiving the sign-in code email?

Steps to fix missing verification emails, plus Google sign-in and the fallback help channel.

Payment failed or the checkout won't open?

Fixing checkout problems and what to do when a successful payment hasn't activated Pro.

Membership renewal, cancellation and expiry

How auto-renewal works, how to cancel, and what happens to your data and credits when Pro ends.

How to use the application tracker

Manage your job hunt on a kanban board — status columns, timeline events and mock-interview linkage.