Account & Credits

Not receiving the sign-in code email?

Updated

You can sign in with an email code, an email + password (if you've set one), or Google. If one route fails, try another — they all reach the same account as long as the email address matches.

Email code not arriving

  1. Check your spam / junk folder — that's where most missing codes end up;
  2. Double-check the address for typos;
  3. Wait 1–2 minutes: some providers deliver with a delay;
  4. Still nothing after several tries? Use a different email address, or sign in with Google instead.

Google sign-in tips

  • If the site is opened inside another app (Facebook, Instagram, LinkedIn…), Google may refuse to sign you in — this is a Google restriction on in-app browsers. Open the site in your real browser (Safari / Chrome) and Google sign-in will work;
  • Google sign-in uses your Google account's email; if you previously registered with the same email, you'll get the same account and data.

Nothing works?

Under the code input in the sign-in window there's a "Still not receiving it?" link — leave your contact details and we'll get back to you.

FAQ

How long is a code valid?

See the email for the exact validity window; request a new one if it expires. Older codes are invalidated when a new one is sent — always use the latest.

Can I add a password so I don't depend on codes?

Yes — after signing in, set a password from the avatar menu, then use email + password next time.

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Still stuck? Sign in and use “Feedback” in the avatar menu, or email [email protected].