Account & Credits
Not receiving the sign-in code email?
Updated
You can sign in with an email code, an email + password (if you've set one), or Google. If one route fails, try another — they all reach the same account as long as the email address matches.
Email code not arriving
- Check your spam / junk folder — that's where most missing codes end up;
- Double-check the address for typos;
- Wait 1–2 minutes: some providers deliver with a delay;
- Still nothing after several tries? Use a different email address, or sign in with Google instead.
Google sign-in tips
- If the site is opened inside another app (Facebook, Instagram, LinkedIn…), Google may refuse to sign you in — this is a Google restriction on in-app browsers. Open the site in your real browser (Safari / Chrome) and Google sign-in will work;
- Google sign-in uses your Google account's email; if you previously registered with the same email, you'll get the same account and data.
Nothing works?
Under the code input in the sign-in window there's a "Still not receiving it?" link — leave your contact details and we'll get back to you.
FAQ
How long is a code valid?
See the email for the exact validity window; request a new one if it expires. Older codes are invalidated when a new one is sent — always use the latest.
Can I add a password so I don't depend on codes?
Yes — after signing in, set a password from the avatar menu, then use email + password next time.
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Still stuck? Sign in and use “Feedback” in the avatar menu, or email [email protected].