Not receiving the sign-in code email?

You can sign in with an email code, an email + password (if you've set one), or Google. If one route fails, try another — they all reach the same account as long as the email address matches.

Email code not arriving

1. Check your spam / junk folder — that's where most missing codes end up;
2. Double-check the address for typos;
3. Wait 1–2 minutes: some providers deliver with a delay;
4. Still nothing after several tries? Use a different email address, or sign in with Google instead.

Google sign-in tips

• If the site is opened inside another app (Facebook, Instagram, LinkedIn…), Google may refuse to sign you in — this is a Google restriction on in-app browsers. Open the site in your real browser (Safari / Chrome) and Google sign-in will work;
• Google sign-in uses your Google account's email; if you previously registered with the same email, you'll get the same account and data.
• If you're already signed in to Google in your browser, a small "Sign in to prismresume.com with Google" prompt may appear in the corner of the page. Picking your account there is the same as clicking Continue with Google — one tap, no page switch. Close it if you don't want it; Google will wait a while before showing it again.

Nothing works?

Under the code input in the sign-in window there's a "Still nothing? Tell us" link — leave your contact details and we'll get back to you.

Once you sign in successfully in the same browser (any sign-in method), that request shows up under Support → My tickets, where you can read our reply and follow up. A few limits:

• It only works in the browser you submitted from, within 30 days. A different browser, a private window, or cleared browser data breaks the link.
• We never match it to an account by the email or phone you typed, so it won't appear when you sign in elsewhere.
• If it doesn't show up, we still reply via the contact you left. You can also sign in, open Support, click Talk to a human and mention your earlier request.

FAQ

How long is a code valid?

See the email for the exact validity window; request a new one if it expires. Older codes are invalidated when a new one is sent — always use the latest.

Can I add a password so I don't depend on codes?

Yes — after signing in, set a password from the avatar menu, then use email + password next time.