Payment failed or the checkout won't open?

Payments are processed by Creem, our billing partner — clicking a plan opens a secure card checkout page, and you'll receive a payment receipt by email from Creem after each charge.

Checkout won't open

• If you opened the site inside another app (Facebook, Instagram, LinkedIn…), the checkout may be blocked. You'll see a prompt to switch — copy the page link, open it in your real browser, sign in and pay there;
• If the checkout page loads but payment fails, check the card details and try another card; the exact decline reason is shown by the checkout itself.

Paid but Pro isn't active

Pro is normally activated within seconds of a successful charge. If it's been more than a few minutes:

1. Refresh the page or reopen the dashboard and check your membership badge;
2. Make sure you're signed in with the same account you paid under (e.g. you didn't switch between Google and another email);
3. Still nothing? Email [email protected] with your Creem receipt (or the approximate payment time) and we'll activate it right away.

FAQ

Which payment methods are supported?

Credit and debit cards via the Creem checkout. Available methods are shown on the checkout page for your region.

Is it a recurring subscription?

Monthly and Annual plans renew automatically until you cancel; the 90-Day Job-Hunt Pass is a one-time purchase and never renews. See Membership renewal and expiry for how to cancel.

Where's my invoice / receipt?

Creem emails a receipt after every charge. The same email contains a link to your billing portal where past invoices are listed.