Refund Policy

This Refund Policy applies to all paid purchases on PrismResume (prismresume.com). It supplements our Terms of Service and, where it grants you broader refund rights, it prevails over the general “virtual goods are non-refundable once delivered” clause in those Terms.

14-day money-back guarantee

PrismResume Pro is sold as Pro Monthly, a one-time 90-Day Job-Hunt Pass, and Pro Annual (all in USD). If you’re not satisfied, you can request a full refund within 14 days of your purchase — this applies to the one-time Pass as well.

Trying the product does not void your refund — exporting a PDF, using AI rewrites, or running a mock interview within the 14-day window is fine. To keep the guarantee fair and sustainable, it is limited to one refund per customer, and we reserve the right to decline refunds in cases of obvious abuse (for example, repeated buy-use-refund cycles).

Cancel anytime

The 90-Day Job-Hunt Pass is a one-time purchase — there is no subscription and nothing to cancel; it simply ends after 90 days with no further charge. For the Monthly and Annual subscriptions, you can cancel at any time — no phone calls and no retention mazes. After each payment, Creem (our payment provider) emails you a receipt that includes a link to a secure billing portal where you can cancel in a couple of clicks. Canceling stops all future renewal charges, and you keep your paid access until the end of the billing period you have already paid for.

Canceling on its own does not refund the current period. If you also want your money back, request a refund (see above) within the 14-day window.

After the 14-day window

After 14 days, the current billing period is no longer refundable. You can still cancel at any time to stop the next renewal. This does not affect any non-waivable rights you have under the consumer-protection laws of your country or state (see below).

How to request a refund

Email [email protected] from the email address on your account, and tell us which purchase you’d like refunded (the order date or amount helps us find it). You do not need to give a reason.

• Response time. We reply within 3 business days (often sooner — our team operates on China time, which usually covers the overnight gap for North American and European customers).
• How refunds are issued. PrismResume sells through Creem, our Merchant of Record. Creem is the seller of record on your card or bank statement and handles billing and applicable taxes on our behalf, so approved refunds are processed through Creem back to your original payment method. Where local tax was charged at purchase, it is refunded together with the item under Creem’s Merchant-of-Record handling.
• When the money arrives. Once we approve a refund it is submitted promptly, but how quickly it appears depends on your bank or card issuer — typically a few business days, occasionally up to one to two billing cycles for some cards.

Your statutory rights

This policy is offered in addition to, and does not limit, any refund or cancellation rights you may have under applicable consumer-protection law — including the EU and UK 14-day right of withdrawal for digital purchases and California’s automatic-renewal rules (including the right to cancel online as easily as you signed up). Where the law of your country or state gives you stronger rights than this policy, those rights apply.

Questions

Any questions about a charge, cancellation, or refund? Email [email protected] and we’ll help.