Refunds and cancellations

14-day money-back guarantee

• Every paid plan, the one-time 7-Day Pass, Pro Monthly, the one-time 90-Day Job-Hunt Pass and Pro Annual, can be refunded in full within 14 days of purchase. No reason needed.
• Trying the product does not void the guarantee: exporting a PDF, using AI rewrites or running a mock interview inside the 14 days is fine.
• To keep it fair, it is limited to one refund per customer, and refunds may be declined in cases of obvious abuse (repeated buy-use-refund cycles).
• After 14 days the current billing period is no longer refundable, but you can still cancel at any time to stop the next renewal. Rights you have under your local consumer law (for example the EU/UK 14-day right of withdrawal) are unaffected.

The support assistant cannot issue refunds or promise an outcome; every refund is checked by a person.

Cancelling a subscription

• The 7-Day Pass and the 90-Day Job-Hunt Pass are one-time purchases: nothing renews and there is nothing to cancel.
• Pro Monthly and Pro Annual renew automatically. To cancel, open the receipt email from Creem (our payment provider) and use the billing-portal link in it; it takes a couple of clicks. Cancelling stops future charges, and you keep Pro until the end of the period you already paid for.
• Cancelling on its own does not refund the current period. If you also want your money back, request a refund within the 14-day window.

How to request a refund

1. Email [email protected] from the email address on your account, or use Support → Talk to a human on the site, and tell us which purchase you want refunded (the order date or amount helps us find it). No reason required.
2. We reply within 3 business days, usually sooner.
3. Approved refunds go back to your original payment method through Creem, including any tax charged at purchase. How fast it shows up depends on your bank or card issuer: typically a few business days, occasionally up to one or two billing cycles.

FAQ

I was charged but Pro isn't active

That is usually an account mismatch, not a refund case: see Payment failed or the checkout won't open?. If it still isn't active, contact support with the receipt and we'll activate it.

I was charged twice

Contact support with both receipts; the duplicate charge is refunded to the original payment method.