A gate agent resume that just says "boarded passengers" gets passed over. Airlines want on-time departures, passenger volume, systems, and service. This guide shows what to highlight, how to quantify it, how to write skills, and how it differs from a ramp agent — with FAQs.

An airline customer service agent resume that just says "helped passengers" gets passed over. Airlines want passenger volume, problem resolution, systems, and service. This guide shows what to highlight, how to quantify it, how to write skills, and how it differs from a gate agent — with FAQs.